British Action Academy Booking Terms and Conditions. This is a live document and could change periodically. It is your responsibility to check the latest version and read accordingly. You can see the latest edit date at the bottom of the terms.
The making of a booking does not constitute the creation of a contract and British Action Academy Limited reserves the right to decline to process a booking for any reason whatsoever. If a booking cannot be fulfilled for any reason, British Action Academy Limited will promptly refund all monies. The making of a booking constitutes your acceptance of the British Action Academy Limited’s Terms & Conditions of trading. For the protection of our customers, British Action Academy Limited reserves the right to undertake additional security checks and if necessary, delay the booking
Prices quoted include VAT at rates applicable on the day of purchase.
3. Booking Form
British Action Academy Limited provides an online booking form for all Training Courses, which must be completed in order to book a place on a Training Course. A booking is not complete until a form has been submitted and payment taken.
We offer instalment plans, spread over 3 easy payments, so that our course payments can be easier to pay off over a certain amount of time.
First Payment: The first payment is a non-refundable deposit to hold your place, due immediately. Should you cancel for any reason, the initial deposit will be retained.
Once you have requested the instalment option during booking through our website, we will send you an email invoice for you to pay the first instalment immediately. You have 48 hours to make your first payment. If we do not receive payment in this time, your reservation will be cancelled and you will have to re-book again.
Second and final payments: Once you have paid the initial deposit, we will send you an email with dates of when the next instalments are due to be made. On each of those dates, we will send you new invoice via email, which you will need to pay within 48 hours.
The final balance is due no less than 10 working days prior to the course start date.
We provide 3 working days grace for late instalment payments. During this time we shall send several reminders via email. Should we not receive communication from you in this time, we will call you. Should we not receive payment, we reserve the right to cancel your booking and retain all monies paid.
This is obviously not what we want to do! So please ensure you make prompt payment. If you are away or have any problems meeting your agreed payment date, please contact us as soon as possible to avoid these cancellation charges.
5. Cancellations - Full payment
Applicable to all BAA Training courses:
If you have paid the full amount and you wish to cancel your place any time up to 10 working days prior to the Training Course start date, you have the option to roll your payment over to the next available course or apply for a refund minus a £20 administration fee.
You may only roll your booking fee once. Should you wish to roll your payment over to the next course, should there be an increase in the price of the course within the time period of purchase and attending, you will be required to pay the increase 10 working days before the start of the course.
Should you cancel within the 10 working day run up to the Training Course start date you will be subject to a 100% cancellation fee. On certain occasions we may be able to fill your space. If this is possible, we may offer you a refund minus £20 administrative fee, however, this is not a guarantee.
Should you need to cancel at any point due to injury/illness a copy of a valid, dated doctor’s certificate is required in order to gain a refund minus a £20 admin fee.
British Action Academy Limited cannot be held liable for any travel/accommodation expenses incurred in this instance. A refund can only be made to the purchaser and if payment was originally made by credit/debit card the refund will be made to the same card.
6. Cancellation - Instalment payments
Should you wish to cancel your space on the course at any time before the 10 working day period to the start of the course and you have paid by our instalment plan, the first payment is non-refundable for all circumstances. We will refund any further instalment payments to you as soon as possible. Please allow 7 working days for your refunds to be processed.
Should you cancel within the 10 working day period to the start of the course, you will be subject to 100% cancellation charge of the full amount. On certain occasions we may be able to fill your space. If this is possible, we may offer you a refund minus £20 administrative fee, however, this is not a guarantee.
7. Cancellations: Consumers’ Statutory Right to Cancel
Accrual of the Statutory Right to Cancel the Contract
Should you book a Training Course for a purpose that is wholly or mainly outside of your trade, business, craft or profession, you are entitled to a 14-day “cooling off” period beginning the day after the day on which you enter into the contract for the supply of the Training Course with British Action Academy Limited.
During the 14-day “cooling off” period you have the right to cancel the contract without giving any reason, and at no cost.
Exercise of the Statutory Right to Cancel the Contract
In order to exercise your right to cancel the contract, you must inform British Action Academy Limited of your decision to do so. Should you exercise this right to cancel, British Action Academy Limited will refund any and all payments that you have made to it pursuant to the cancelled contract by the end of 14 days after the day on which it is informed of your decision to exercise your right to cancel the contract.
Booking a Course Due to Start Within the Statutory “Cooling Off” Period
Should you book a Training Course due to begin during your 14-day “cooling off” period, that period shall expire either at the end of the 14-day “cooling off” period or at the end of the Training Course, whichever occurs first.
Should you exercise your right to cancel the contract during the Training Course, you will be liable to a full cancellation charge (100% of the ticket cost). This sum will be set off against any payments that you have already made to British Action Academy Limited pursuant to the cancelled contract.
Interaction of the Statutory Right to Cancel for Consumers with the British Action Academy’s Cancellation Policy
Should you be entitled to a 14-day “cooling off” period, during that 14-day “cooling off” period the provisions within Part 4 of these Terms and Conditions of trading, entitled “Cancellations”, do not apply. The provisions contained within Part 4 of these Terms and Conditions of trading apply as normal after the expiry of the “cooling off” period.
8. Rolling payments over for Training Courses
Should you cancel a Training Course outside of the 10 working day cancellation period, the British Action Academy Limited will offer you the chance to roll your booking over to a next available Phase and keep hold of your original payment.
British Action Academy Limited will only offer the chance to roll over a booking once.
Should you cancel a Training Course within the agreed cancellation time and do not wish to roll your booking over, British Action Academy Limited will refund the course fee minus a £20 administration fee.
A refund can only be made to the purchaser and if payment was originally made by credit/debit card the refund will be made to the same card. If payment was made by BACS the refund will be paid back in the same manor to the purchasers account details.
10. Group course/event booking
Should you wish to pay for a range of courses up front, you have 18 months from date of purchase to attend all courses, before you may be liable to pay any course price increases that should occur during this period.
11. No Show
Any participant who does not show up for the event or cancels on the morning of the event date will be subject to a 100% cancellation fee of the cost of the event. British Action Academy Limited accepts a degree of extenuating circumstances, in these instances it is at the British Action Academy Limited’s discretion to provide a refund or roll the booking over to a future course date.
12. Non-completion of a training course/event
Should you not complete a course\event, in it's entirety for reasons not limited to injury/illness/expectation/personal dislike of event/course you will not be entitled to a refund of the full amount or any partial amount.
12. Training Course Physicality & Restrictions
All British Action Academy Training Courses involve medium to high levels of physicality and are therefore subject to restrictions. These include (but are not limited to) age (minimum 18 years) and physical and medical restrictions.
We measure appropriate fitness by stating that if you can successfully complete a circuit-training class without your fitness being too compromised the physicality of our courses should be appropriate for you. It is the purchaser’s responsibility to ensure that the Training Course is appropriate for them and to be sure that the restrictions are not prohibitive. We are very clear about the activities of each course listed on our website, however, if you are unsure of the suitability/physicality of the course/event please telephone us on 01252 711130 or email us at firstname.lastname@example.org and we will be happy to advise you.
It is important to be in good physical shape with no injuries or illnesses which may hinder your learning. If the instructors become aware of any injuries or illnesses not previously disclosed on the booking form and are noticeably affecting their performance, they will be at liberty to assess your physical condition and decide whether you should continue with all/part of the course.
14. Data Protection
British Action Academy Limited maintains strict security measures in order to protect any personal information. This includes following certain procedures, for example encrypting data on our websites, in order to ensure compliance with all applicable legal requirements.
We do not sell or disclose your personal information to other companies without your prior consent. We do not sell mailing lists to third parties. British Action Academy Limited is fully PCI Compliant.
15. Training Course Descriptions, Formats and Durations
Details of Training Course descriptions, formats and timings given on our site and in any other literature are intended only to present a general idea of the Training Course, and shall not be considered binding. In particular, photographs are for illustrative purposes only and do not form part of any contract between you and British Action Academy Limited.
As British Action Academy Limited offers a number of Training Courses, details such as session lengths, itineraries, equipment used and numbers of participants may vary.
16. Discount Codes & Entitlements
British Action Academy Limited reserves the right to exclude any Training Course from discount schemes. Only one discount code may be used per order. Discounts apply to new orders only and cannot be used against exchanges, extensions, money on account, delivery and fulfilment charges or any other facility provided by British Action Academy Limited. You may be required to provide evidence of your entitlement to any discount.
17. Third Parties and Re-sale
A person who is not recorded as the Training Course attendee with British Action Academy Limited has no right under the Contracts (Rights of third Parties) Act 1999 to enforce any terms and conditions of booking.
A Training Course which has been resold by any method (for example, through internet auction sites) without our prior consent will be invalid and British Action Academy Limited will not be under any obligation to provide a service.
18. Course Programme
British Action Academy Limited reserves the right to alter or change the programme of a Training Course without prior notification and without refund of monies or exchange of Training Course.
All course content is fully copyrighted to British Action Academy Limited. All course names and branding is trademarked to British Action Academy Limited. On undertaking a course with the British Action Academy you agree not to copy/replicate any part of the course including but not limited to; course content from presentations, course design/structure, instructor demonstration videos, course names, branding etc. for commercial purposes.
British Action Academy Limited takes the protection of its training content and branding extremely seriously and should a breach of copyright be noticed, British Action Academy Limited reserves the right to seek legal action against the individual/company.
If the individual is a current student, British Action Academy Limited reserves the right to remove them from any Training Course with immediate effect.
20. Prices and Locations
All locations and prices are correct at the time of going to press but may change or be withdrawn for reasons beyond our control. Any change of location for reasons beyond British Action Academy Limited’s control will be communicated to the participants as soon as possible and will not be subject to any refund, unless the event cannot go ahead and in most occasions, a roll over option will be given.
21. Force Majeure
By booking a Training Course with British Action Academy Limited you acknowledge that our Training Courses are dependent on certain factors beyond the control of British Action Academy Limited and agree that we are not liable for the cancellation, postponement or alteration of any training course for reasons beyond our reasonable control (including but not limited to) weather- related reasons, unauthorised access, theft, severe weather, earthquakes or natural disasters, strikes, or other labour problems, wars or governmental restrictions, terrorist actions, mechanical failure, location changes or otherwise.
If these situations should occur, all reasonable efforts will be made to re-schedule the Training Course at the convenience of everyone involved. Please note that Training Courses and other products/services are subject to change without notice. This does not affect your statutory rights.
22. Cancellation by provider
If a Training Course is cancelled by British Action Academy Limited either before or on the day of the event, due to circumstances beyond all reasonable control, British Action Academy Limited will arrange to re-book the participant at a mutually agreed time and date at no extra cost.
British Action Academy Limited cannot be held liable for any costs including (but not limited to) travel/accommodation expenses incurred in this instance.
All British Action Academy Training Courses involve high-risk activities and will require the signing of a Liability & Waiver Agreement on arrival to the Training Course.
24. Admittance Rules
If the British Action Academy Limited’s instructors deem any participant unsuitable for the Training Course for reasons including, but not limited to, physical injury not mentioned prior to booking, being under the influence of alcohol/drugs and repeated disregard to safety instructions, British Action Academy Limited reserves the right to refuse admittance or to remove the participant from the Training Course.
Refunds in this instance are discretionary and the British Action Academy cannot be held liable for any costs including (but not limited to) travel/accommodation expenses incurred in this instance.
We unfortunately cannot allow any spectators in the training area.
Training Courses are subject to availability and, in some cases, may be subject to weather conditions. To avoid disappointment we recommend that customers book well in advance. During peak periods it may be necessary to allow a longer notice period although we might be able to occasionally fit in a booking at short notice.
We strongly advise that you do not make any travel, accommodation or other arrangements until you have received confirmation of your booking and Training Course date.
The details listed above are the terms and conditions applied to British Action Academy Limited. Your statutory rights are not affected.
© The British Action Academy® 2017 - last updated 12.06.17